FAQs

Q?

What Happens If My Event Is Canceled?

A.

Smack Amusements DO NOT GIVE OUT ANY REFUNDS If your event is unfortunately cancelled. If cancelled 72hr or more in advance: you will lose your $100 deposit any extra monies will be refunded, If cancelled 72hr or under: no monies will be refunded as we will be unable to rehire the but to another customer and have booked staff for your event.

Q?

Can I Add Extra Hours?

A.

Yes! You can purchase extra hours either beforehand or on the night. If the extra hours are purchased on the night/ day, and they are $100 each.

Q?

What Happens If It Rains On The Day Of My Event?

A.

Please be aware that the mechanical rides cannot be operated in wet conditions, It's up to you on the day whether you want to go ahead, but if we arrive and set up and it rains unfortunately we don't offer refunds as we have already paid staff to operate the ride but we are happy to stay until rain clears (within reason) and then we can continue operating or move the ride undercover if available.

Q?

Can I hire without an attendant?

A.

Due to insurance reasons unfortunately no. All mechanical Bull hires in Australia to be covered by insurance must have an experienced operator.

Q?

What Are The Requirments To Hire A Bull?

A.

We need a 5.5m x 5.5m flat, cleared, clean area, (if the ground is on a slope or uneven ground it can make the ride unstable). Also 2 x 240volt power points. If you would like to have us set up indoors or undercover, please ensure there is 3m roof height.

We cannot go through areas with steps and we need at least a 1m doorway width to get through.

Q?

Can Two People Ride on the bull?

A.

No. Unfortunately we cannot allow doubles on the bull as this is unsafe and also more than likely over the weight limit. If you double there is the risk of head butting or falling on each other.

Q?

Is There A Weight or Height Restriction on the Bulls?

A.

Yes! 150kg is our weight restriction for rides. However if there is a person or persons that are over this restriction we allow them to sit on for photos. A Good example of this is people who want doubles but are over the weight restriction they can still have a photo but unfortunately no ride.

Unfortunately new laws are forcing us to only allow people over 120cm tall to ride the bull. However if the younger kids under 120m tall would like to sit on the bull for a photo or just for thrilled this is allowed unfortunately though we cannot move the ride at all due to safety reasons

Q?

Is Setup and Pack Up Included?

A.

Yes! Your operator will arrive approximately 30min - 1hr before your hire time starts, to set up. The pack up will commence after your hire time finishes. There is no extra charge for set up and Pack Up.

Q?

Do I Need To Make A Deposit?

A.

Yes! We require a deposit for all Mechanical Bulls Bookings are $100. If your travel is greater then the deposit the travel amount is your deposit.

This will confirm your booking. Deposit varies for each product. The remaining amount is due on the day/night of your event however you can pay prior if easier for you.